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Payment

  • Payment is sent out monthly if classes were taught
     

  • The payment for the last calendar month shall be transferred no later than the 10th of the current month.
     

  • The exact day on which you receive your payment will vary from bank to bank.
     

  • Personal banking information shall be provided by the end of the month, 11:59PM UTC -8.
     

  • ClassUp encourages teachers to use an American bank account and to provide the account's ACH number to ClassUp so as to minimize transfer fees. For teachers who are not using an account with an ACH number, ClassUp will include an additional payment of up to 15USD if a receiving fee is charged by the teacher's bank. Note that a teacher may be asked to provide evidence of the receiving fee in advance and submit the request in order to be eligible for the 15USD.

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Payment Details

It is important to keep an eye on your payment page to ensure that any deductions are correct. If a Class Finish Type is incorrect email us at
teacher-support@classup.com

Class Finish Types

The class was cancelled by the student within 24 hours of the scheduled class start time.

30%

AS SCHEDULED

Long-term Class Payment

The class was finished without any problems and Class Feedback (CF) was submitted within 24 hrs of the class ending.

100%

Trial Class Payment

100%

TEACHER NO SHOW

The tutor did not show up for the class and did not cancel the class beforehand.

0%

0%

TEACHER CANCELLATION 2 HR

The class was cancelled by the tutor within 2 hours of the scheduled class start time.

0%

0%

TEACHER CANCELLATION 24 HR

The class was cancelled by the tutor within 2-24 hours of the scheduled class start time.

0%

0%

TEACHER CANCELLATION 

The class was cancelled by the tutor more than 24 hours before the scheduled class start time.

0%

0%

TEACHER IT PROBLEM

The tutor experienced technical difficulties while tutoring the class that interfered with more than five minutes of the class time

0%

0%

STUDENT NO SHOW

The student did not show up for the class and did not give any notice beforehand.

100%

30%

STUDENT CANCELLATION 24 HR

30%

STUDENT CANCELLATION 

The class was cancelled by the student more than 24 hours before the scheduled class start time.

0%

0%

STUDENT IT PROBLEM

The student experienced technical difficulties during the class

100%

100%

SYSTEM PROBLEM

The class was affected by technical issues that were not on the student or tutor side.

100%

100%

Class Feedback Submitted within 24 Hours

Class Feedback is submitted within 24 hours of the class finish time.

100%

100%

Class Feedback Submitted after 24 hours

Class feedback is submitted after 24 hours of the class finish time.

50%

50%

Note: You will always only be compensated for the more recent finish type for a single time-slot.

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A student and teacher must be present for a minimum of 20%. (10 minutes) of a lesson scheduled time for the class to be considered 'As Scheduled'.

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